Supervisor Training for Retail
Description
The client was looking for a mobile-first training strategy on Coaching Conversations for their supervisors.
The Solution
The solution will be a combination of the following:
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Converting the existing content using modern learning methodologies such as personalization, microlearning, gamification elements, scenario-based learning, and performance support tools (PSTs) that enable an immersive learning experience.
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Motivating the audience to develop and practice their skills on the modules using compelling graphics, intuitive interactions, and scenario-based activities and challenges.
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Providing mobile first design that will give an app-like experience for the learners and drive learning through personalized learning journeys, recommended topics, and experiential learning using role-based scenarios and case studies with constructive feedback and remediation on choices made.
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Allowing learners to retain learning through periodic assessments and refresher nuggets in the form of PSTs.
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Allowing the client to evaluate training effectiveness over an extended period of time through specific interventions and touchpoints like surveys and assessments.
Some Snapshots of the Project